Service Design Jobs
Technology

UX/Service Designer

Archived
Full Time

XEMPUS

WHAT’S WAITING FOR YOU
  • Improvement of existing user journeys and development of new user journeys, for our growing insurance portfolio and our increasing European presence
  • Consolidation of insights, trends and UX metrics to enable the development of consistent and working experience and service concepts within complex multi-actor ecosystems
  • Customer-centric storytelling for stakeholders that inspires change and innovation across departments
  • Application of design thinking and tailor-made customer-centric methods in interdisciplinary project teams
  • Planning, preparation and implementation of qualitative and quantitative user research
  • Collaboration in the design team and related activities in the conception and development of interaction design and the development of interactive prototypes
  • Enjoy coaching and sharing knowledge with your teammates
WHAT WE ARE LOOKING FOR
  • A master’s degree in service design or a design-related degree, user-centric design, design management, or an equivalent combination of a bachelor’s degree and experience
  • Several years of professional experience in service design and/or CX management
  • Experience in a product-oriented/agile work environment
  • Insights expert with in-depth knowledge of desk research (e.g. trend analysis, competitive landscape), qualitative and quantitative customer research (e.g. user validation, customer satisfaction and success measurement)
  • Method expert in the end-to-end analysis of the customer journey, the mapping of service systems and user/data flows.
  • Ability to facilitate and moderate design thinking formats, customer-centric workshops and design sprints
  • Fluent in English and German
WHY XEMPUS
  • Join one of the leading insurtechs in Europe for the next phase of growth
  • Opportunity to participate in one of the largest employee stock option programs in the industry
  • Germany’s best company pension plan! (100€ free + 100% markup on every € you give)
  • Creative freedom and quick decisions in a dynamic, innovative environment
  • Team spirit, cohesion and great colleagues (enterprises, company celebrations, charity events, etc.)
  • Mobile work for family friendliness and maximum flexibility in everyday life. You can find out more here
  • Various learning and development opportunities: individual annual training budget, free courses and a transparent career development model
  • Varied health promotion with Jobrad, Qualitrain or fruit basket to take home
  • A modern office, drinks and fruit are on the house
  • If necessary, you can extend your 30-day holiday entitlement without payment
Location
Munich, Bavaria, Germany
Type
Full Time
Industry
Technology
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