Machinery
Senior Service Designer (m/f/d)
Archived
Full Time
Siemens
What part will you play?
- You will support in the exploration of user and content creator needs and co-create solutions together with UX designers and knowledge experts across departments, supporting both user and business needs.
- Work together with UX Research experts to align customer journey maps to existing data; as well as define new opportunities and research goals to supplement our understanding of the customer.
- Act as a coach and internal expert, supporting multi-disciplinary teams to understand design thinking and service design methodologies and activate them to resolve complex challenges and advocate for greater customer orientation
- You will collaborate with UX professionals and product owners to ensure internal coordination of activities to support the ideal digital customer journey
- Work to iterate upon and support the implementation of the organizations customer journey framework
- You will work with colleagues who must support with customer touchpoints on our digital presence, performing capability assessments and needs analysis, inspiring and empowering them to shape processes and ensure continual improvement of critical journeys.
- You will be responsible for creation of customer journey maps and service design blueprints, bringing together existing knowledge and perspectives from internal experts.
- You will engage with User Researchers, User Experience Designers, Product Managers and Communications Professionals to plan, visualize and define aspirational but achievable journeys and processes by exploiting a range of service design methodologies and tools.
What you need to make real what matters.
- You have a bachelor’s degree in a human-centered design practice, psychology, social sciences or other relevant field
- Many years of professional experience in service design experience gained within an agile delivery environment. Including deep understanding of service design, value proposition design, and experience design for solutions (digital services and products) of all kinds, sizes and contexts
- You have an aptitude for systems thinking and are skilled in handling ambiguity and complexity; ultimately presenting your understanding in a logical and methodical way
- You will have experience within the fields of CX and UX (such as UX research and design) which allows you to collaborate effectively with your peers in these disciplines
- You are able to tell a compelling story, regularly and effectively influencing stakeholders to aid comprehension of complex topics and motivate action
- You have practical experience of Journey Mapping and Service Blueprinting, together with their relationships to the Jobs to be Done framework
- You have a self-directed nature – structuring and organizing your work to achieve necessary outcomes
- You are comfortable working in international and diverse teams and with colleagues with different backgrounds and seniority levels
- Collaboration, open and trustful dialogue, and agile mindset are not just buzzwords for you but are the basis of your daily work ethic
- Business fluent English language skills
Location
Berlin, Germany
Type
Full Time
Industry
Machinery
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