Agency / Consultancy
Service Designer (m / f / d)
Archived
Full Time
Etribes
Your mission
- You design the entire innovation process for digital products and services (e-commerce products, platforms, ecosystems). You are responsible for user-centered thinking and ensuring a positive experience in every interaction throughout the project cycle.
- You derive new options for action for business models, develop the design, are involved in agile development and then test prototypes.
- You are responsible for the strategic product conception and develop ideas and approaches in co-creation with a highly motivated, cross-functional team.
- You will develop design concepts, create research designs for prototype validation and carry out user tests.
- You will analyze user needs, create personas and create customer journeys and value propositions.
- You advise our customers on innovative solutions and give recommendations for further product development and optimization.
- You are responsible for your ideas and present your ideas and results to customers.
You bring that with you
- a degree with a focus on business administration, psychology, product design / service design / design thinking or a comparable qualification
- several years of experience in the development and implementation of digital product innovations
- Experience with service design methods and design thinking methods – Follow the user & you exemplify user-centeredness in every moment
- Experience in performing market and competition analyzes
- Knowledge of the development and evaluation of customer-related KPIs in the field of digital products
- Enthusiasm for agile methods (Scrum, Kanban)
- Feel for innovative technologies and trends
- good to very good knowledge of German and English
- Traveling
Location
Hamburg, HH
Type
Full Time
Industry
Agency / Consultancy
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