Agency / Consultancy
Senior Service Designer
Archived
Full Time
intive
You fit in with us if you:
- you have at least 5-7 years of relevant experience in strategy or service design for a digital agency, innovation consultancy or tech company
- Have a passion for digital topics and can develop a strong empathy for the customer under holistic, methodical, user-centered approaches
- have many years of experience in creating and setting up convincing and expressive presentations as well as customer workshops
- you have a winning communicative personality with strong presentation skills and experience in moderation
- Have gained experience working on the preparation of offers
- Have very good analytical and conceptual skills and combine these with a high degree of problem-solving and teamwork skills
- be able to demonstrate in-depth knowledge and practical experience with methods such as customer journey mapping, experience mapping, service blueprinting, business design or design thinking
- practical experience with the current wireframing or Prototyping tools
- Challenging creatively established thinking, always respecting different points of view and encouraging constructive feedback from customers and colleagues
- You have strong language skills in German and English, both written and spoken
You get extra points for:
- your experience as a keynote speaker or for teaching
- your commitment to meetups
As part of our team you will:
- Lead the development of UX and service design concepts down to the smallest detail based on user needs at all phases of a project – from research, concept development, design refinement to prototyping and user testing
- Implement creative ideas into strategic innovation and transform them into inspiring holistic UX concepts
- Present your concepts to the customer with the help of meaningful storyboards, personas, user flow scenarios, user journeys, flowcharts, interactive mock-ups and design prototypes
- Set up and carry out user and market research with qualitative and quantitative research methods as well as user tests
- work in close cooperation with the digital product designers and the customer on the various phases of the project
- be responsible for customer communication as well as the organization and moderation of workshops and presentations in close cooperation with the customer
- Developing supportive solutions in the pre-sales phase and pitching them to the customer as well as subsequently taking on the lead in preparing the offer
We offer you:
- A job in a fast growing and innovative industry
- A responsible task with time management!
- Cooperation with a competent and motivated team
- You will have your own laptop and smartphone including a mobile phone contract for professional and private use
- Individual training and development opportunities
- A good work-life balance
- A competitive salary
Location
Regensburg, BY
Type
Full Time
Industry
Agency / Consultancy
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