Agency / Consultancy

Senior Service Designer

Archived
Full Time

Manyone

In your role, you’ll be responsible for the end-to-end design perspective of new services and experiences. You will identify and map opportunities for end-users and the client organisation across all touchpoints within both digital and non-digital services, ensuring customer and business value.

  • you can lead service design projects and provide engaging strategic consultancy to our clients
  • you can design and facilitate workshops with users, customers, and colleagues
  • you can map user insights and experiences to help shine a bright light on the challenges and opportunities of our clients
  • you can translate research insights into memorable and differentiating user experiences
  • you can examine user behaviour and translate these into personas, customer journeys and service blueprints.

We’ll be a great match if:

  • you have at least 6+ years of experience from a similar, highly collaborative and adaptive environment
  • you’re a confidant and solid client partner. Able to listen, advise and build strong relationships with our clients
  • you have a curious mind, that is always up to date with trends and innovation
  • you thrive in a creative, multilingual environment with lots of opportunities that is supportive, dynamic and encourages professional growth

We hope you’ll choose us

Because we offer:

  • a cool work environment in our brand new office space in Cologne
  • a VRS monthly pass to get there
  • work from home flexibility
  • a truly international work environment with the opportunity to work across teams and cultures
  • continual learning and development opportunities
  • wonderful colleagues
  • more benefits we’re eager to share with you in person
Location
Köln, NRW
Type
Full Time
Industry
Agency / Consultancy
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