Senior Service Designer (m/f/d)

We are looking for a Senior Service Designer (m/f/d) to join our product team. This role will develop a deep understanding of user behaviors and needs in various markets and develop an intuitive, efficient and relevant user experience.

Your responsibilities:

• You take the lead on developing outstanding user experience
• You develop a deep understanding of user behaviors and habits
• You identify users’ needs, pain points and contribute to developing solutions with real value for the user
• You create user flows and think through usage scenarios
• You conduct or steer user research internationally
• You create storyboards, personas and usage scenarios and screen flows
• You collaborate closely with product managers, designers and engineers

Your profile:

• You have a degree in product design, innovation design or a similar area
• You bring 5 or more years of experience in developing outstanding user experiences
• You are an expert in wireframe or prototyping tools (Sketch, Zeplin, InVision, InDesign or Figma)
• You are empathic, creative, analytical and user-centric mindset
• You are self-organized and outcome oriented
• You are a team player with good communication skills
• You know your way around design thinking and usability testing methodologies
• Languages: English (proficient), German and any other languages are a plus
• Experience in payment or banking industry is a plus
• Experience in designing user journeys in emerging markets is a plus