Agency / Consultancy

Senior Service Designer (m/w/d)

Archived
Full Time

DIGITALBERATUNG GmbH

DIGITALBERATUNG is one of the leading agencies for customer experience management and digital business transformation in the German-speaking area and is part of the MAI Group.

For more than 10 years we have been conducting customer insight studies for our customers, creating tailor-made UX / UI concepts, designing outstanding customer experiences, developing strategies and making organizations fit for digital transformation.

Your areas of responsibility:

  • You research, design and develop unique user experiences and design digital touchpoints from the user’s point of view with excellent quality and digital brand communication in all its facets.
  • In our projects, you will develop user flows, user stories and information architectures and provide support with requirements analysis and feasibility studies.
  • You carry out usability tests and customer experience tests.
  • You bring the customer perspective to interdisciplinary (agile) project teams and are a facilitator for customer-centric design processes.
  • You moderate workshops using creative methods.

What we expect from you:

  • You have a passion for creative work
  • You are enthusiastic and exude optimism.
  • With your solution orientation, persuasiveness and confident appearance, you can design new services with our customers.
  • You are curious about trends, innovations and technological standards in digitization.
  • You have a high level of social skills and openness.
  • You have an analytical understanding.
  • You work in detail.
  • Holding workshops with customers in German and English and discussing your results is no problem for you.
  • You have several years of practical experience in service design, process design or business analysis.
Location
Munich, Germany
Type
Full Time
Industry
Agency / Consultancy
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