Internship Service Design

The corporate department for user experience supports the Bosch business units worldwide in innovation and improvement of their products and services by applying a user-centered design process. Besides project support, we offer coaching and trainings in order to further establish design thinking within the company. Our teams are located in Stuttgart, Bangalore, Shanghai, and Detroit.

• Support us in exciting user experience projects for various business units of Bosch with a focus on service design.
• As a central service provider within the company, we support the development of leading-edge projects for a wide spectrum of consumer, industrial, and automotive domains.
• We design services of tomorrow, in particular in the context of the internet of things, for both B2B and B2C.
• Collaborate within interdisciplinary teams and support us along all project phases, from user research and analysis to design and testing.
• Contribute to innovate or improve services from Bosch by applying user-centered design.

• Education: studies in the field of service design, interaction design or comparable
• Experience: with service design process and tools such as customer journey mapping or service blueprints
• Know-how: Proficiency in prototyping and visualizing ideas both on paper and digitally e.g. in Adobe CS, Sketch or other prototyping tools
• Personality and Working Practice: analytical, conceptual, team-minded, enthusiastic, independent and reliable
• Enthusiasm: passion for user-centered design across human, business and technology
• Language: fluent in English, German is a valuable plus