Service Designer

MISSIONS:

Conductor of the Design of Services of your client, at the crossroads of user and provider needs, business, technological and operational issues, you lead the entire project.

• Conduct field surveys in order to understand users and their environment: qualitative / quantitative studies, user interviews, field observations, etc.

• Map field insights and prototype the selected solutions to make them understandable for the client and the project team

• Involve the various stakeholders in order to propose a complete resolution model for the issues raised from the field.

• Participate in the design of the tools that support the service in collaboration with the UX team and the Design service

• Support your client throughout the process: organization of workshops, method and tests, support for new practices, etc.

PROFILE: 

• A minimum of 3 years of experience in Service Design, ideally within a digital agency, a start-up or a design studio within a consulting firm

• Bac + 5 training ideally obtained within a recognized school in Design and Business.

• A successful experience in Service Design. You are an expert in Design Thinking and you know how to carry out all the phases: research, ideation, framing, prototyping, tests, realization.

• Team player, you know how to involve all the stakeholders around a project.

• Ability to convince and mastery of storytelling, you are comfortable with high-level interlocutors.

• Teacher, you know how to adapt your speech and guide your clients throughout the project.

• Fluency in English imperative.

As part of its Diversity policy, EY examines, on an equal basis, all applications including those from people with disabilities.