Service Designer

You put your heart into understanding people and their real needs. You have the capacity to carry out a full design process from customer insight and business objectives all the way to delivered digital customer experiences. And you are ready to challenge the status quo and established truths. Got this in you? Then the position as Service Designer in Digital Sales & Service for If Commercial could be your next job!

If is on a journey to harness the power of technological development in our digital economy with rapidly rising customer expectations. We are here to make our customers understand and avoid the risks in their everyday lives, and our ambition is to provide our B2B customers and their employees with state-of-the-art digital customer experiences with a human touch, leaving our customers impressed every time. We serve around 340.000 businesses in the Nordic countries; ranging from small one-person companies and all the way up to large corporations. Efficient digital service concepts play a key role in our future sales & service models.

What you will do

As the Service Designer for Digital Sales & Service you will be part of creating the next generation of digital customer experiences towards B2B customers in the Nordics. Using your passion, expertise and understanding of customers and human behavior, you will:

• Uncover real customer needs through qualitative and quantitative measures, for all different users amongst our B2B customers – company representatives, employees, brokers, third parties and other relevant parties.
• Translate customer needs into outstanding concepts, desirable solutions and real business needs throughout the whole customer journey.
• Take an overall responsibility of customer experience for our digital service concepts in If Commercial.
• Collaborate closely with UX/UI designers.
• Foster a customer-oriented culture in If Commercial through e.g. evangelizing user research and human-centered design.
• Be the customer’s biggest advocate in cross-functional teams and be part of a Service & UX design community within If.

Who you are

You are creative, daring and curious, and you thrive in a team-playing environment where we value openness, autonomy and transparency. You are a business-minded critical thinker, always questioning the status quo, and you have a passion for technology. You speak and write English fluently and we see knowledge in a Nordic language as a merit. In addition, you have:

• A background in service design, UX or concept development.
• Higher relevant education. Outstanding track record can compensate for educational experience.
• Excellent communication skills.
• Experience with agile, user-centric, targeted and iterative work mode.
• Business acumen.
• Experience with insurance or other similar industries relevant, but not required.

Our promise to you

We offer you exciting and developing tasks in an agile and customer-oriented environment in an international environment with a high degree of flexibility in the leading insurer in the Nordic region. You will report to the Nordic Head of Business Design within Digital Sales & Service and be part of one or several cross-functional teams in your everyday work.

Office location will be Oslo, Stockholm, Turku or Espoo, and some travelling within the Nordics will be required.