Service Design Lead

Service Designer/Service Design Lead

“Fiskars Group BRUK” is a hub of innovation that brings together intelligence and people from across the entire Fiskars Group to design, test and scale new ideas – fast. The goal is bold new business ideas, services or concepts that either drive our core business or disrupt it.

The BRUK team is collaborative by nature, partnering with universities, other companies, startups and all kinds of change-makers. Together, teams can rapidly develop, test and prototype ideas in a creative and supportive environment with the freedom to fail.

BRUK’s mission is to come up with new​ concepts that inspire people and drive our business and industry forward. Working a lot like an agile startup, BRUK is a place where teams can go from idea to action in days or weeks instead of months or years. At BRUK, the Service Design Lead identifies what is critical to the success of an idea or service concept and leads business/service design for multiple, concurrent concept validation and service development pilots.

You will work closely with the rest of the BRUK core team, as well as business leaders, product managers, developers, external partners and other disciplines to identify what will be most critical to the success of a new business concept, what it should feel like to interact with, and to define how we bring that experience into reality.

This is a fixed-term position of a maternity leave cover for estimated length of one year, starting in August 2021.

Your responsibilities include:

• Uncovering user needs through research, identification of opportunities, development of insights and generation of meaningful service concepts
• Hands on participation in business/service development projects, making sure design thinking is used in the business viability phase of the innovation process, and applying appropriate methods/ tools to help the pilot team meet end user needs for the concept
• Extending the craft of service design and share the practice of design thinking across the organization
• Developing the service creation capability and culture together with the rest of the team

We expect you to have a Master’s degree in a suitable field (for example Business Design or Service Design). You have a proven track record in designing experiences, products and services that balance user needs, business objectives and technological constraints. You are familiar with driving and applying user-centered design methods and tools to prototyping, developing, and validating new business models. You have extensive knowledge of rapid prototyping methods, ranging from paper sketching to digital prototypes.

You have a growth mindset, collaborative working style and experience in leading development projects together with an international team of strong professionals. You have structured and systematic way of working and strong interpersonal and influencing skills. As a person you are creative, and have the courage to think outside-of-the-box. English will be your daily working language. The job is based at our HQ in Helsinki, Finland.