Senior Service Designer

You are responsible for:

• Bringing customer focus and Design Thinking operating models into service development in day-to-day operations and, for example, by facilitating workshops
• Identifying current and potential needs and behavioral patterns of customers and service users through qualitative and quantitative research and involvement 
• Defining, planning, conducting and implementing user research objectives
• Collaboration with businesses and development teams
• Understanding business needs and identifying   design opportunities
• Management and implementation of practical design work, by participating in customer-oriented design of user interfaces as part of a team, eg by prototyping 

What skills do you succeed in our mission?

• You will have diverse and deep practical design expertise, especially in service and user interface design, as well as strong references from previous work.
• You will have knowledge of agile development methods and application skills in the design and implementation   of services
• You have an appropriate university degree and master both service design tools (Service Blueprint or Customer Journey Maps, workshop facilitation in Mural, etc.) and design tools (e.g. Figma).  
• You will have very strong interpersonal skills and evidence of successful collaboration with various stakeholders as part of a team.
• You set the bar high in your work . You have the ability to inspire colleagues and a passion for continuous self-improvement and self- improvement.  
• You will find curiosity that brings you a natural way of understanding the nuances of our business while constantly following the evolution of the world around us .