Senior Service Designer

As a service designer, you act as the user’s mouthpiece and promoter of the customer experience. You will be able to plan, present and justify to clients and stakeholders the use of design in projects, and you will also have fun in your hands. Success in this position requires excellent facilitation and project management skills , initiative, entity management, and the ability to work in multidisciplinary teams. Self-management and change management skills are also essential in your role. Fluent proficiency in the Finnish language is required for the position.

We offer you

• significant work with large public health actors
• opportunity to influence the digital services of the future
• the opportunity to develop and promote the utilization of service design and to shape your own field of work
• a multidisciplinary team where you collaborate with experts in different fields
• an open, encouraging and flexible work environment in which we invest in work-life balance

We hope you have

• at least 3 years of experience in service design, either as a consultant or in in-house assignments
• knowledge of service design methods at different stages of the design process, eg different research methods, customer and service paths, design Sprint, prototyping, user experience design (UX)
• in-depth expertise in one or more areas of design
• experience with digital tools for service design, e.g., Miro, Mural, Figma, and InVision
• basic understanding of agile IT development

We also appreciate

• experience in health care or public administration
• experience in digitization projects
• interest in sales and marketing
• view of productization