Senior Service Designer

The mission of our international Fortum Design team is to design and facilitate quality service experiences within the internal corporate and enterprise customer landscape, and advocate the design thinking in the whole Fortum organization. We partner with teams across the company to improve customer experiences, incubate new services, and cultivate a human-centered culture and design thinking capability within Fortum.

We are looking for a seasoned Service Designer to join the Fortum Design team. As a Senior Service Designer, you’ll be part of our international design team that seeks to shape the future of Fortum and its customers. You will have a great possibility to impact the human-centered culture in the company and will influence the way the design thinking is implemented.

Position can be located at any of our Fortum Offices in Espoo (Finland), Stockholm (Sweden) or Wroclaw  (Poland), requiring some international travel due to business development needs in multiple countries. In the role of Senior Service Designer, you will lead global design activities for a various business domains and report to the Head of Design.

Read more about us and what we do from our Blog https://medium.com/fortum-design

Join the change and create sustainable energy solutions together with our dynamic team!

Why Fortum?

With us, you can take an active role in driving the change for a cleaner world. To reach our goals, we embrace a culture of openness. With mutual trust, believing in people, and taking care of everyone’s wellbeing, can we reach even better results. Flexibility is the new normal and we apply hybrid way of working wherever possible.

For you, working at Fortum means exciting opportunities to develop your expertise and create a unique career path. We will support you on this journey. We believe diversity and inclusion inspire all of us to innovate and grow together. Therefore, we are committed to building teams where everyone feels included and is treated equally.

What we are looking for

As a Senior Service Designer, you will work collaboratively on a wide range of projects, and use human-centered and participatory design methods to facilitate service improvement and new service design efforts in cross-functional teams. Also, business experimentation with the lean start-up methodology will be part of your playing field. In the Design team, you will play a key role in developing tools and resources for building design capability across the global organization, and educating and empowering service teams to adopt new methods and mindsets.

This role will offer you the opportunity to:

• Create, lead, and implement design projects and validation plans.
• Communicate and present research and design insights to stakeholders to foster decision making.
• Create end to end customer journeys including all customer touchpoints and service blueprints to identify service opportunities and form the experience landscape.
• Design and facilitate workshops and capability-building activities, including instructional materials, trainings, and toolkits.
• Create design concepts and prototypes, and iterate on tools and resources that promote human-centered design practice and mindset.
• Be part of lean start-up way of business experimentation
• Conduct qualitative design research using ethnographic and participatory methods to test service concepts, prototypes, and systems.

We expect you to have over six years of experience in service or business design, and a proven track record in creating engaging digital services and experiences. You have a Bachelor’s or Master’s degree preferably in art, design or business-related subject. You master design thinking facilitation techniques and tools also in digital channels.

A fast-changing work environment intrigues you, you enjoy agile development and understand the role of new technology as a business enabler. Experience in business development, lean start-up way of working, and working in an international, multisite environment are considered a plus.

You are fluent in written and spoken English, skills in Finnish and Swedish are considered as a strong asset.