Media

Senior Service Designer

Archived
Full Time

Schibsted Suomi

You? Background in service design of digital products, experience in facilitating workshops / product discovery initiatives. Curious & problem-solving mindset, proactive way of working.
Role? Senior Service Designer leading Oikotie Asunnot’s product discovery in collaboration with a UX Designer and squad leads: building the product strategy with two Product Managers, collecting user & business insights, facilitating workshops and putting together new concepts.
Location? The office is located just a few steps away from the Helsinki railway station. Our way of working is hybrid and we’d be happy to meet with you at the office once, twice per week depending on your schedules.
Why us? Oikotie Asunnot reaches 1M users weekly which means that your and your colleagues’ master ideas & design would be truly shaping the real-estate market in Finland! The service is in pretty good shape so, instead of acting as a firefighter, you can focus on envisioning the future!

WHO ARE YOU?

  • Seasoned digital products’ service designer & experience in f acilitating workshops / product discovery initiatives. You’re used to collaborating tightly and talk the same language with colleagues who do the actual hands-on creation of the product.
  • Mastering a variety of research methods which help you to get into users’ minds, collect and put together insights & spot opportunities for innovation.
  • So called sensemaking has been your daily work: processing both quantitative and qualitative data & putting together new concepts based on the data.
  • Fluency in English (even on Monday mornings;-). Our official language is English and we gather people together from multiple backgrounds (memes in Spanish, Indian cooking recipes, database parodies, and dog videos circulate on our Slack channels!). Fluency in Finnish would be an asset since the majority of our customers and external partners prefer to do business with us in Finnish.
  • As a person , you’re a curious self-starter who shares our passion to constantly develop ourselves. Here’s a bunch of positive thinkers waiting for you to share the journey!

WHAT’S THE JOB LIKE?
Responsibilities
This is not a junior role as you’re the one responsible for covering Oikotie Asunnot’s product discovery process with the help of squad leads, Product Managers and a UX colleague. You are the glue between private (like you or me) and pro (realtors, constructors, investors) home sellers and buyers, renters and tenants without forgetting our business, tech and product colleagues. Together with their expertise, you examine and put together an understanding of needs and boundaries in the product discovery. In order to do so, you facilitate workshops, do user research, identify and prioritise design problems and turn the insights into actionable recommendations on how to improve the entire Oikotie Asunnot’s user experience. Furthermore, you explore new concepts and validate them with mock-ups & prototypes with the help of your UX colleague and Oikotie users. Constant improvement is always in your mind, thus you keep on measuring and analysing the usage of the newest launches and sharing your findings with the PMs and the developers.

Projects
The real-estate industry is going through a major change as residential ownership certificates are about to be stored only digitally (HTJ), housing transactions can take place fully online (DIAS) and a certain virus starting with C has also boosted the remote house showings. Thus, we truly believe that the timing to hop along is very juicy for a designer who is into having a fingerprint on Oikotie’s product strategy, team structure and getting the next level product discovery process rolling! If questions like what will tomorrow’s real-estate market look like? what are home constructors’, sellers’, renters’ and buyers’ needs in the future? how to be even more customer centric? what kind of product development structure do we need in place in order to respond to the market needs? resonate with you, we would be happy to hear from you!

Goals
During your first six months, we expect you to settle in our team & the community and start taking over your role. With our help ( ofc! ), we see you mapping the current user experience of Oikotie Asunnot and detecting opportunities for development while getting to know how our cross-functional squads work. Further down the road, we’re eager to see you putting together Oikotie Asunnot’s product strategy together with the squads, and collaboratively start implementing a holistic approach to Oikotie, getting to know the user needs and building consistent user flows. As we’re curious minds, we hope that you can continuously help us to improve our working methods as well!

Location
Tampere,
Type
Full Time
Industry
Media
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