Service Designer

We challenge and transform UX service and experience design

Jabra delivers solutions for a highly competitive market where mediocre design just will not make the cut. Therefore, we have established an entire organization that focuses on building deep user and market insights in order to develop meaningful and technologically advanced experiences and solutions across our business units. This is where you will meet the Jabra UX Service and Experience Design Team.

“Right now, we’re 4 highly skilled colleagues who are passionate about our users, design thinking and product development. We’re on an exciting journey and will grow over the next few months due to a high demand for user insights. We enjoy a professional yet relaxed and trustful environment where we give feedback and help each other become better every day,” says Manager Kirstine Fristed Lacoppidan.

Experiences that bridge business, tech and users
Your role will be to support our business units in delivering outstanding and targeted experiences. From the very early project stage, you will identify the focus areas to investigate, bridging business, tech and users. This includes investigating overarching and underlying human needs as well as building and integrating insights into targeted and user-centric experiences, designs and solutions, always balancing between viability, desirability and feasibility. This entails:

• Planning and facilitating processes, including workshops and presentations
• Design thinking and research: explorative studies and validations, including desk studies, interviews, observations and quick prototyping
• Testing at story board and wire frame level spanning across headsets, mobile app, PC application and cloud services – and ultimately translating data into insights
• Identifying and breaking down journeys and sub-journeys
• Developing, documenting and presenting new concepts to a wide range of stakeholders
• Working with experience design across several delivery platforms and products
• Breaking design into specifications and requirements

Ready to use your skills to deliver creative and high-quality design and solutions?

As a person, you focus on providing a good service, but at the same time, you are able to stand your ground and affect the organization with your knowledge. You actively seek responsibility and feedback, and you are ready to run with an idea in a new team where some degree of uncertainty around processes is to be expected.

You know that product-making is a big machine with many viewpoints and stakeholders, and you maneuver through these with a conscious choice of methods and by distinguishing personal taste from professional opinions. You easily keep an overview of the big picture as well as the finer details, understanding how everything ties together. Moreover, you:

• Have solid experience with research and service and UX design, preferably within consumer electronics – it is a plus if you have any special knowledge within one of our business areas
• Strong methods and tools within research: Interviews, observations, diary studies, etc.
• Have worked successfully with many stakeholders from various parts of an organization and collaborated closely with relevant Global Product Management and R&D discipline representatives
• May have experience with Jama and Jira, though this is not a prerequisite
• Are fluent in English