Service Designer

At Nets, you’ll develop in a fast-growing tech company in a high-paced, high-impact market. Working to change the future of payments, it’s not just skills and ambition that gets the job done, it’s the full package that makes the difference. Together, we impact the lives of everyone around us by powering an easier tomorrow for every citizen, bank, business and colleague. What powers you at work?

You’ll be part of Merchant Services, which is the Business Unit in Nets responsible for in-store, online and mobile payment solutions and services. The products and services we work on are a part of a highly diverse and complex ecosystem with many interesting challenges and affect most people in the Nordics and a huge number of people throughout Europe. 

As Service Designer you’ll join our team at Østerbro in Copenhagen where we have an open and sharing community with highly skilled and like-minded colleagues, that already includes other service designers. You can come as you are and be at your best at Nets.

Your key tasks and responsibilities are conducting qualitative research and translating user insights and trends into strategic and tactical recommendation and communicating those to various stakeholders. Work on the full service based on insights and recommendations to ensure a great end-to-end customer experience. All of this will of course be done in collaboration with colleagues from UX, business and technology to align expectations and utilise on each other’s knowhow to drive the process forward. You will also be key in designing and facilitating workshops, design sprints and the like to involve and encourage the organisation in our customer-centric approach.

Your professional skills and experience form most of your qualifications, but it’s also your personality that makes the difference at Nets. We hope to include an openminded and curious team player in our team with an eagerness to raise the bar for the customer experience by pushing the service design from good to great.

Your qualifications include at least 5 years of relevant experience, preferably from large organizations or agencies working with large organizations. You have a proven track record on creating coherent journeys across touchpoints and making them actionable for various stakeholders. Lastly you are fluent in English and Danish, both spoken and written. German would be considered a plus.