Service Designer & Researcher

As a Service Designer and Researcher, your mission is to give visibility to the tribe and company about the pain experienced in their processes based on non-compliance with metrics, in order to redefine these through business and product actions. what you will do:

• Understand and document processes:
• Delve into cell processes, investigate decisions, platforms and actions involved
• Document these processes clearly and in detail for your understanding and reference
• Identify and map pains of the actors in the process:
• Conduct research and analysis to identify the problems and pains faced by the different actors involved in the processes
• Synthesize these pains in short phrases that are understandable to anyone.
• Define metrics to evaluate the effectiveness of the process:
• Determine and establish key metrics that allow measuring the effectiveness of processes
• Present the work clearly:
• Prepare presentations that clearly explain the process investigated, the pains identified and the relevant metrics
• Be able to communicate effectively to both technical and non-technical audiences
• Facilitate business or product discussions:
• Ensure that the deliverables generated are used by the cell for discussions related to process improvement or optimization
• Provide insights and solutions derived from research to support business or product discussions
• Offer strategic perspective to the company:
• Guide and provide valuable information on cell processes to influence company strategic discussions
• Provide recommendations and analysis that help the company make informed decisions about its operations and strategies
• Knowledge transfer:
• Share relevant knowledge, skills and experiences that can help the junior role, or colleagues who are unfamiliar with SD&R processes, address the problem effectively and develop skills for future similar situations.
• Seek guidance and help:
• Request help from superiors, team leaders or more experienced colleagues to obtain guidance and support in solving the problem

What you will need

• Service design and user experience (UX): – In-depth knowledge of the principles and methodologies of user-centered design and service design. – Ability to develop workflows, user experience maps, prototypes and innovative solutions that improve the user experience.
• User Research and Research Methods: – Familiarity with a wide range of qualitative and quantitative research methods to understand user needs, behaviors and emotions. Ability to conduct interviews, surveys, usability testing, data analysis and other research techniques.
• Prototyping and testing: Ability to create solution prototypes and conduct user testing to continually iterate and improve service experiences.
• Design tools and methodologies: Mastery of design tools such as Adobe XD, Sketch, Figma, among others, and familiarity with methodologies such as Design Thinking or Service Design.
• Project management skills: Measurement of timely project delivery, meeting established deadlines, efficient management of resources, and the ability to work collaboratively as a team