Technology

Service Designer & Researcher

Full Time

Bia

As a Service Designer and Researcher, your mission is to give visibility to the tribe and company about the pain experienced in their processes based on non-compliance with metrics, in order to redefine these through business and product actions. what you will do:

  • Understand and document processes:
  • Delve into cell processes, investigate decisions, platforms and actions involved
  • Document these processes clearly and in detail for your understanding and reference
  • Identify and map pains of the actors in the process:
  • Conduct research and analysis to identify the problems and pains faced by the different actors involved in the processes
  • Synthesize these pains in short phrases that are understandable to anyone.
  • Define metrics to evaluate the effectiveness of the process:
  • Determine and establish key metrics that allow measuring the effectiveness of processes
  • Present the work clearly:
  • Prepare presentations that clearly explain the process investigated, the pains identified and the relevant metrics
  • Be able to communicate effectively to both technical and non-technical audiences
  • Facilitate business or product discussions:
  • Ensure that the deliverables generated are used by the cell for discussions related to process improvement or optimization
  • Provide insights and solutions derived from research to support business or product discussions
  • Offer strategic perspective to the company:
  • Guide and provide valuable information on cell processes to influence company strategic discussions
  • Provide recommendations and analysis that help the company make informed decisions about its operations and strategies
  • Knowledge transfer:
  • Share relevant knowledge, skills and experiences that can help the junior role, or colleagues who are unfamiliar with SD&R processes, address the problem effectively and develop skills for future similar situations.
  • Seek guidance and help:
  • Request help from superiors, team leaders or more experienced colleagues to obtain guidance and support in solving the problem

What you will need

  • Service design and user experience (UX): – In-depth knowledge of the principles and methodologies of user-centered design and service design. – Ability to develop workflows, user experience maps, prototypes and innovative solutions that improve the user experience.
  • User Research and Research Methods: – Familiarity with a wide range of qualitative and quantitative research methods to understand user needs, behaviors and emotions. Ability to conduct interviews, surveys, usability testing, data analysis and other research techniques.
  • Prototyping and testing: Ability to create solution prototypes and conduct user testing to continually iterate and improve service experiences.
  • Design tools and methodologies: Mastery of design tools such as Adobe XD, Sketch, Figma, among others, and familiarity with methodologies such as Design Thinking or Service Design.
  • Project management skills: Measurement of timely project delivery, meeting established deadlines, efficient management of resources, and the ability to work collaboratively as a team
Location
Bogotá, Bogota, Colombia
Type
Full Time
Industry
Technology
Apply for Job

Job Details

Date Posted
23/05/2024
Status
Active
Location
Bogotá, Bogota, Colombia
Industry
Technology
Type
Full Time
Position
Mid level
Job Expiry
July 22, 2024
Salary
unspecified
Apply for this job

More jobs at Bia

Senior Service Designer & Researcher

Bia

job location
Bogotá, Bogota, Colombia
industry
Technology


Warning: Undefined variable $post in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 2

Warning: Attempt to read property "ID" on null in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 2
More jobs in Colombia


Warning: Undefined variable $post in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 3

Warning: Attempt to read property "ID" on null in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 3
Show more jobs from Colombia

Service/UX Designer

Grupo Ficohsa

job location
Bogotá, Bogota, Colombia
industry
Finance

Senior Service Designer & Researcher

Bia

job location
Bogotá, Bogota, Colombia
industry
Technology

Service Designer

Xperience Design

job location
Medellin, Antioquia, Colombia
industry
Agency / Consultancy

Proud Partners

Harmonic Design logoService Design Show logoTheyDo

We can help you attract the best service design talent and grow your brand. Partner with us.

Don’t miss important updates.

Join our email list to stay updated on new jobs, resources, events, and more to help you with your career

We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
Back to Top
chevron-down