Service Designer

We are looking for professionals with a great capacity for innovation, creativity, impact and influence to play the role of Service Designer in the CLA Experience Management.

The position implies participating in all those CLA projects that impact the experience of our affiliates, ensuring their consistency, alignment and comprehensiveness, in order to ensure that they are consistent with Caja los Andes’ strategy and Management’s definitions. from experience.

Principal functions:

• Redesign or modification in the trips and/or blueprint of the ideal affiliates to re-adapt them if necessary.
• Design of new trips and/or affiliate blueprints.
• Survey of customer needs with service design tools.
• Manage with UX/UI teams the deliverables for the development of mockups and testing.
• Carry out tests and/or pilots to improve the experience, which can be face-to-face.
• Participate in the development of transversal projects that impact the customer experience.
• Share good practices and experience standards defined by the Experience Management in the different teams where it is assigned.

What do you need to apply?

• Up to 3 years of experience in the position.
• Experience in design of services / user experience, this is an exclusive requirement.
• Training: Integral Design, Service Administration or related career.
• Master in Advanced Design (MADA) ( desirable) and/or Diploma in service design (minimum requirement)
• Experience in methodologies: design thinking, product discovery.