Agency / Consultancy
Service Designer
Archived
Full Time
Nisum
Nisum is a leading global digital commerce firm headquartered in California, with services spanning digital strategy and transformation, insights and analytics, blockchain, business agility, and custom software development. Founded in 2000 with the customer-centric motto “ Building Success Together® ,” Nisum has grown to over 1,800 professionals across the United States, Chile, Colombia, India, Pakistan and Canada. A preferred advisor to leading Fortune 500 brands, Nisum enables clients to achieve direct business growth by building the advanced technology they need to reach end customers in today’s world, with immersive and seamless experiences across digital and physical channels.
Profile Description
•He is responsible for researching and designing -in conjunction with strategy, product, channel, and operations teams, among others- experiences with a comprehensive perspective.
• It has a holistic view that includes all contact points and is based on user needs, behavior and perception in the use of products and channels.
•Has the ability to lead and prioritize initiatives focused on delivering value for both users and the business
• Has autonomy and is responsible for meeting its objectives.
•Understands the business needs and relates directly with the interlocutors in our clients, even at the highest levels of the organizations.
•Has strong writing skills and the ability to present findings in a clear, convincing, and credible manner.
•Identifies dependencies between different processes, recognize weak points, optimize complex interactions to improve the experience.
•Learn methodologies to investigate industry trends.
General Tasks
• Defines processes, interactions and components of a service to ensure that they are adapted to the needs of people.
•He is in charge of the ideation of testing sessions, workshops, workshops with clients and stakeholders.
•Gives design solutions, including constant monitoring of these, and early detection of problems, based on key business indicators and metrics focused on the experience of our customers and the business.
•Aligns teams within the bank, around the same experience strategy.
• Understands the purpose of the service, the demand for the service and the ability to develop what is proposed.
•Understands the customer journey very well.
Technical knowledge
•Formal studies in Service Design or related disciplines.
•Knowledge of UX and CX metrics.
•Practical knowledge of experience mapping and service prototyping to illustrate and test solutions and ideas (customer journeys, service design blueprints, storyboards, roleplay, etc.).
•Has a theoretical background and practical experience in service design, storytelling and workshop facilitation.
Location
Chile
Type
Full Time
Industry
Agency / Consultancy
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