Telecommunication
Senior Service Designer
Archived
Full Time
TELUS
We are a growing team with dynamic strengths who share a real passion for solving complex business problems. If you’re ready to bring cross-functional teams together to deliver meaningful change, come join us and be part of a team that’s at the forefront of redesigning our business, fostering innovation and experimentation, and building organizational capabilities.
As the TELUS Business Solutions (TBS) Continuous Improvement and Innovation team, we lead transformation initiatives that will ensure that TBS will thrive in a dynamic landscape. To thrive, we are taking a human approach to rethinking and rebuilding work to prioritize our people alongside our Digital Transformation efforts. We believe that anything is possible and creatively employ a diverse set of methodologies to accelerate desired outcomes. We are champions for innovative and creative thinking, never shying away from challenging the status quo and experimenting with new approaches in the quest to deliver remarkable outcomes for our customers while tapping into the ingenuity of the TBS team. We are shaping the Future of Work for TBS and you can take an active role in our journey.
Here’s How
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Distilling and framing complex business and customer problems into well-defined research and design briefs
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Facilitating research initiatives including ethnographic research, personas, competitive analysis and other user research, and translating insights into actions
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Leading workshops, validation and usability testing of services throughout the design and development process
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Strategically handling multiple, concurrent projects to deliver customer insights, design concepts, prototypes and other deliverables
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Synthesizing and sharing findings, insights, and case studies that draw out themes, implications, and linkages with working group team members and executive audiences
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Working with internal partners across the service continuum, including Digital, Product & Services, Marketing, Business Customer Experience and beyond
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Promoting Service Design through sharing of case studies, standard methodologies and findings to build awareness and internal capabilities across TELUS
Qualifications
You’re the missing piece of the puzzle
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Known for your tight-knit teamwork and leadership skills, including leading cross functional teams
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With your focus on positive relationship building, you have a real passion for sharing knowledge and expertise to support the objectives and development of other team members
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With an ability to distill complex and/or ambiguous problems into clear, actionable plans, you’ll use your communication and presentation skills to convey a clear, concise, compelling messages
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Known for having the empathy to see things from the customer’s perspective and a focus on how every decision impacts the customer experience
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With a natural curiosity, eagerness to understand the “Why”, and keenness to learn from others
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Experience with service design methodologies (i.e. customer journey maps and service blueprints), user-centered design
Great-to-haves
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5 to 7 years of experience in service development or design
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3 to 5 years of experience with executive presentation
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Experience synthesizing quantitative and qualitative data into actionable insights
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Experience building service design competencies in organizations
We Want To Work With People Who
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Share our passion for building capabilities in others and taking part in their success
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Thrive in an agile, lean and fast-paced environment
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Clearly see things from the perspective of our customers
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Are curious, experiment and never stop learning
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View collaboration as essential to your work
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Utilize the power of data to inform decisions
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Embrace diversity and new ideas
Location
Vancouver, BC
Type
Full Time
Industry
Telecommunication
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