Technology

Service Designer

Full Time

KingHost

RESPONSIBILITIES AND ASSIGNMENTS

What will your responsibilities be in this position?

  • Conduct research and analysis to understand customer needs, desires and expectations regarding the services offered by Kinghost;
  • Engage with customers, partners and other external stakeholders to gain insights and feedback on the customer experience. Use this information to continually improve the customer experience;
  • Identify and map all interactions and touchpoints between the customer and Kinghost services. Create a visual representation of the customer journey, highlighting critical moments and opportunities for improvement;
  • Develop prototypes of new services or improvements to existing services, taking into account insights obtained from research and customer journey mapping. Test and iterate these prototypes to ensure they meet customer needs;
  • Work closely with internal teams to ensure integration of customer-centric service solutions. Coordinate efforts and ensure that all teams are aligned with the strategic vision of the customer experience;
  • Define and track metrics and key performance indicators related to customer experience. Identifying points of opportunity, measuring KPIs, conducting improvement experiments for new design proposals;
  • Establish standards and guidelines for delivering customer-centric services, ensuring consistency and quality across all touchpoints. Document processes, workflows and best practices to guide the team and promote a culture of service excellence;
  • Support in the preparation of solution estimates, MVPs, development of digital products. Supporting your proposals based on the methodology adopted for the project and conveying its importance to the rest of the team;   
  • Carry out the mapping and design of personas, user journeys and service blueprints;        
  • Document and produce presentations and reports on the different phases of the project;
  • Support the development of junior and senior people on the team, disseminating technical topics and market updates.

REQUIREMENTS AND QUALIFICATIONS

What knowledge and skills do we want you to have?

  • Research and analysis methods;
  • Information Architecture;
  • Prototyping tools;
  • Usability Testing;
  • A/B testing;
  • Design Thinking;
  • Project management;
  • Micro interactions.

ADDITIONAL INFORMATION

Additional Information: 

  • Food/Meal Voucher on Flash card;
  • Transportation vouchers;
  • PPR, according to annual negotiation;
  • Life insurance;
  • Bradesco Saúde Medical Assistance;
  • Bradesco Saúde Dental Assistance;
  • GymPass (subsidy for physical activity);
  • Labor gymnastics;
  • Extended maternity and paternity leave;
  • ZenKlub (Mental health care platform);
  • KingDay (a day off in the month of your birthday);
  • Possibility of flexible hours;
  • In-house career development programs.
Location
Brazil
Type
Full Time
Industry
Technology
Apply for Job

Job Details

Date Posted
30/05/2024
Status
Active
Location
Brazil
Industry
Technology
Type
Full Time
Position
Mid level
Job Expiry
July 29, 2024
Salary
unspecified
Apply for this job

More jobs at KingHost

Service Designer

KingHost

job location
Brazil
industry
Technology

Service Designer

KingHost

job location
Brazil
industry
Technology


Warning: Undefined variable $post in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 2

Warning: Attempt to read property "ID" on null in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 2
More jobs in Brazil


Warning: Undefined variable $post in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 3

Warning: Attempt to read property "ID" on null in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 3
Show more jobs from Brazil

Service Designer

Môre

job location
São Paulo, Brazil
industry
Agency / Consultancy

Service Designer

AB InBev

job location
São Paulo, Brazil
industry
Manufacturing

Service Designer

Netvagas

job location
São Paulo, Brazil
industry
Software Development

Proud Partners

Harmonic Design logoService Design Show logoTheyDo

We can help you attract the best service design talent and grow your brand. Partner with us.

Don’t miss important updates.

Join our email list to stay updated on new jobs, resources, events, and more to help you with your career

We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
Back to Top
chevron-down