Service Designer

We are Fóton Informática , a technology company that believes that everyone can transform their lives with access to quality banking services.

We do this by creating technological solutions that allow people to connect more closely with banks, combining experience, technology, and innovation, supporting the development of our country.

Do you want to make history with one of our teams? #comebephotonian

All our vacancies are open to people with disabilities.

SERVICE DESIGNER (remote, anywhere in Brazil)

• Completed degree.
• In-depth knowledge of Service Design principles, methodologies and tools.
• Experience working with multidisciplinary teams and agile methodologies.
• Skills in communication, collaboration and facilitation to articulate ideas with multidisciplinary teams.
• Commitment to deadlines and self-management of deliveries.
• Experience conducting user research and translating insights into practical and innovative solutions.
• Mastery in building artifacts such as Personas, Service Blueprint, Storyboard, Stakeholder Mapping, User Journey and Customer Experience Mapping.
• Ability to structure and execute user-centered discovery/innovation workshops, including planning, participant recruitment, conducting dynamics, and presenting results.
• Familiarity with end-to-end service planning and prototyping techniques.
• Experience in training and qualifying teams in service design methodologies is desirable.

Main Responsibilities:

• Plan and execute Service Design projects focused on improving and innovating digital products and services.
• Conduct qualitative and quantitative research to identify opportunities and map user and customer journeys.
• Develop service concepts using tools such as personas, journey maps, service blueprints, and prototypes.
• Facilitate collaborative workshops to generate ideas, solve problems, and build solutions centered on user needs.
• Create and document strategic artifacts such as Service Blueprint, Storyboard, Stakeholder Mapping, User Journey, and Customer Experience Mapping to guide product and business teams.
• Offer regular training and workshops for internal teams, disseminating service design methodologies and tools.
• Collaborate with stakeholders to align business objectives, success metrics, and user-centric deliverables.