Senior Service Designer

About the role:

Designing outstanding experiences lies at the heart of everything we do. This is about creating innovative and desirable products that are seamlessly part of our consumers’ daily lives. From the quality of materials, fit, feel and finish to the thoughtfulness of use, we design products for all the senses, and the role we play ensures that every experience has that human connection. Great design creates outstanding consumer experiences and helps shape living for the better.

What you’ll do:

As a Senior Service Designer at Electrolux, you will play a critical role in designing, improving, and optimizing services that meet both user needs and business objectives. You will work  collaboratively with cross-functional teams to develop innovative service solutions, ensuring a seamless and impactful customer experience. Your expertise in service design tools and

methodologies, and your ability to lead projects from concept to implementation will be key to your success in this role. You will help to create and measure the key performance indicators to

follow the quality of the services.

In detail, you will:

– Develop and implement service strategies that align seamlessly with business objectives and user needs.

– Facilitate workshops and lead stakeholder sessions to develop innovative service concepts.

– Lead cross-functional teams to execute complex projects from inception to completion.

– Conduct comprehensive qualitative research, including briefing, scripting, interviews, analysis, and reporting, to gain deep insights into user behaviors, needs, and pain points.

– Create service blueprints, journey maps, business model canvas, value proposition, and prototypes to visualize, test, and refine service concepts.

– Collaborate closely with product managers, UX/UI designers, developers, and other stakeholders to ensure cohesive and integrated service solutions.

– Oversee the implementation of services, ensuring alignment with the project objectives.

– Create, monitor, and evaluate service performances using key metrics to drive ongoing improvements and ensure success.

– Work collaboratively in an agile environment, fostering strong relationships with stakeholders and embracing agile principles.

As part of the culture of continuous improvement, you will be involved in Lean Thinking projects and activities (EMS/C2W).

Who you are:

– Bachelor’s or Master’s degree in Design and related fields, extension courses in Design Thinking and Service Design.

– Minimum of [5-7] years of experience in service design or a related role, with a proven track record of successful projects.

– Experience partnering with highly technical cross-functional teams.

– Basic skills in UI/UX software (i.e. Figma, Adobe…)

– Customer-focused. You are passionate about understanding people and you know how this can affect and benefit the result.

– Collaborative. Our design culture is rooted in strong collaboration and teamwork. You grow when you bring people together and make them better.

– Energetic. You love working according to design thinking and have solid experience in doing so.

– Advanced English.

– Spanish will be a plus.

Where you’ll be:

You will be based at the Curitiba Factory Plant, located in Guabirotuba. It will be necessary to be available for national and international traveling two to four times a year. Benefits include:

• Flexible work hours/hybrid work environment;
• Discounts on our award-winning Electrolux products and services;
• Family-friendly benefits such as extended paternity leave (4 weeks);
• Insurance policy plan;
• Extensive learning opportunities and flexible career path.