Service Design Jobs

Senior Service Designer

Full Time

Badaró Agency

Here, the Senior Service Designer is responsible for:

  • Create solutions and contribute ideas that build a better service experience;
  • Participate in design sprints, brainstorming and ideation processes to build products and services together with the team and the client's team;
  • Plan, design, conduct, analyze and document user research;
  • Plan, design, facilitate and synthesize workshops;
  • Discuss ideas, tools and methodologies that can optimize the development of projects;
  • Discuss business challenges with stakeholders;
  • Map and analyze existing flows, processes and journeys in order to define the best outputs in projects;
  • Design journeys that enable decision-making according to the understanding of the client's business;
  • Define interactions journeys based on relevant business, technical and design considerations;
  • Assist the Design team to design digital products that respect the journey designed for the service offered;


  • Possess fluid and objective communication, based on data to dialogue with different areas during projects;
  • Ability to negotiate/articulate with other areas, in a context of a large company;
  • Autonomy to define project strategies and execute them, always exchanging with peers and adjacent areas;
  • Having participated in the development of digital product projects, having had contact with agile methodologies, problem diagnosis, approach;
  • Design Thinking, service design and prototyping ideas;
  • Experience in research processes focusing on products and services with users and customers;
  • Have experience with creating flows and information architecture;
  • Have experience conducting dynamics and workshops for customers and users;
  • Domain in remote co-creation tools, such as FigJam
  • Knowledge of research tools and usability testing.


  • Knowing interface design tools such as Figma, Sketch, among others;
  • Knowledge in digital product development methodologies;
  • Experience with remote facilitation;
  • Advanced English and/or Spanish for speaking, reading and writing.

Other information

  • Monitoring the professional's skills map for evolution and continuous development;
  • Opportunity to work on large projects with strong market players;
  • Hybrid work, 2 days a week face-to-face
  • 30 days of rest after one year;
  • Culture of innovation and continuous learning;
  • Investment in training;
  • Encouraging participation in remote events.
Full Time
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