Junior Service Designer

For Service Designers this is a very powerful philosophy, as it enables you to use your service design skills within a bigger story of creating really impactful solutions for people’s problems.

Customer team

You will be part of our Customer team where a lot of the work is about Customer Experience. We are a dynamic and growing team based in Belgium, part of the broader Management Consulting department, and embedded in PwC’s European Customer Consulting practice with a total headcount of approx. 100 people. We work across a large array of industries on commercial excellence topics.

We have a razor-sharp focus on design thinking methodologies and we apply a trusted service design process from strategy to execution – think vision workshops, business case definition, Voice-of-the-Customer research, stakeholder and value mapping, prototyping, CX measurement and much more. We always work closely together with our PwC business and technology experts in every venture we undertake. This is super-exciting: your learning curve and skill development will go through the roof in no time!

Your Impact

Research

Most project teams don’t do enough user research. We do, and we involve everyone in our research. That’s because we believe that user research is not the responsibility of the designer alone, but of the whole team. When we say research, we mean:

• Customer & stakeholder interviews, but the interactive way

• Field studies, which can take many forms like observations, diary studies, and the like

• Data research, indeed, you’d be surprised what you’ll find in there!

Co-creation

We aren’t looking for loner hero designers, because we don’t believe that’s the way to go. We believe in the superpowers of teamwork and are big fans of co-creation activities like:

• Vision & strategy workshops

• Co-creation & design workshops

• Customer journey management, experience mapping, service blueprinting

• Value map and roadmap building

• Omnichannel strategy

Design

Design is not how it looks, it’s how it works (a famous entrepreneur once said that, we assume you know who). Don’t misunderstand us, we love things that are beautifully designed, but it needs to be part of a sound design process. These are typical activities you’ll be involved in:

• Storyboarding

• PoC design

• Design sprints

• User testing

• Storytelling

• Capability building

Methodology

A day not learned is a day not lived. We finetune and improve our way of working every day, so we will also expect you to:

• Continuously improve our Service Design approach, methodology, toolkit and playbook

• Bring service design into digital transformation projects

Team

To get all these things done you’ll be working within an experienced team where you will be able to learn and grow.

Who you are

• At minimum, a first full-time professional experience in Service Design, UX Design, Customer Experience Management or

• Resolute focus on business value generation

• Strong analytical capabilities and innovative mindset

• Proven experience with Proof-of-Concept prototyping and user validation

• Eager to work with diverse teams on large transformation projects

• Tooling proficiency in

  • Sketch,  Figma or Adobe XD

  • Mural or Miro

• Bonus points for

  • Workshop design and facilitation skill

  • Digital marketing, CRO, A/B testing

  • Graphic design (Illustrator, Photoshop and Indesign, illustrating, visual scribing )

  • HTML/CSS/JS

• You are bilingual Dutch/English or French/English

• What else? A positive and open mindset, a drive to solve problems, a go-getter mentality and the will to make a difference.

• And last but not least: Showing that you care about your team and your clients, being curious about human behavior and getting energized by technology will bring you very far in our world