Service Designer

As a Service Designer, you’ll play a crucial role in designing service solutions that meet both user needs and business objectives. You’ll work closely with multidisciplinary teams and clients to develop customer journeys and service blueprints that deliver measurable business results. You’ll also have the opportunity to play a leading role in projects like the Sustainathon Discovery initiatives, where you’ll be responsible for defining the right challenges and delivering concrete solutions.

In addition to designing services, you’ll guide clients in shaping their ideas and validating both the impact and feasibility of their concepts. This requires not only creativity and empathy, but also sharp business acumen and the ability to deliver results cost-effectively.

Are you the right person for this position?

Hard skills

• At least 5 years of experience in service design, with a proven focus on delivering business value.
• Strong experience in facilitating workshops and co-creation sessions, focused on both customer needs and business results.
• Experience in designing service blueprints and customer journeys that create tangible business value.
• Expertise in design thinking and conducting both qualitative and quantitative research.
• Demonstrable experience in leading Discovery projects, including business, service and UX design.
• Fluent in both Dutch and English.

Soft skills

• Strong business acumen, with the ability to design services that deliver tangible business value.
• Results-oriented, with the ability to deliver solutions that have a measurable impact.
• A natural leader who can guide teams and support customers in their innovation journey.
• Proactive and hands-on, with a strong sense of responsibility and stress resistance.