Service Designer
ACA Group
Your role as Service Designer at ACA Group
As a Service Designer, you will play a crucial role in designing service solutions that meet both user needs and business objectives. You will work closely with multidisciplinary teams and customers to develop customer journeys and service blueprints that deliver measurable business outcomes. You will also have the opportunity to play a leading role in projects such as the Sustainathon Discovery initiatives, where you will be responsible for defining the right challenges and delivering concrete solutions.
In addition to designing services, you will guide clients in shaping their ideas and validating both the impact and feasibility of their concepts. This requires not only creativity and empathy, but also a keen business insight and the ability to deliver results in a cost-effective way.
Are you the right person for this position?
Hard skills
- At least 5 years of experience in service design, with a proven focus on delivering business value.
- Strong experience in facilitating workshops and co-creation sessions, focused on both customer needs and business outcomes.
- Experience in designing service blueprints and customer journeys that create tangible business value.
- Expertise in design thinking and conducting both qualitative and quantitative research.
- Demonstrable experience in leading Discovery projects, including business, service and UX design.
- Fluent in both Dutch and English.
Soft skills
- Strong business acumen, with the ability to design services that deliver tangible business value.
- Results-oriented, with the ability to deliver solutions that have a measurable impact.
- A natural leader who can guide teams and support customers in their innovation journey.
- Proactive and hands-on, with a strong sense of responsibility and stress resistance.
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