Senior UX & Service Designer (F/M/D)

What you’ll do:

• Work closely with business stakeholders to discuss user related problems and clients’ needs.
• You’ll spend a significant amount of time analyzing these issues, defining the problem domain and proposing solutions.
• Cooperate with the business stakeholders in writing user stories, job stories, business acceptance criteria in order to properly frame the detected problems.
• Ideate creative, innovative and user centred solutions which can generate positive difference towards the competitors.
• Visualize solutions in the most appropriate way: lo-fi wireframes, user flows, customer journeys, hi-fi layouts,…
• Participate and run co-creation sessions & design workshops to discuss issues and assess potential solutions.
• Work closely with front-end engineers to implement user interfaces, answering UI related questions, and checking out the results
• Audit and identify UX issues in current versions of our products and propose improvements
• Cooperate in usability tests and UX Research related tasks

What you’ll need:

• 4+ years of experience in UX and Service design related projects, preferably in b2b context
• Lots of empathy: you’ll be the link between product stakeholders and our users
• Ability to dialogue with different departments of the company in order to involve all needed stakeholders around common user-centred initiatives
• Sensitivity on HTML / CSS and design / develop for the Web (responsive design, accessibility principles, limitations of Web UIs)
• Sensitivity on business related topics, e.g. business model definition, preparation of plans for UX / Service design initiatives.
• Very good written and verbal communication skills. We use English as our main language.