Senior Service Designer (f/m/x)

• Empower the retail organization to design cohesive customer experiences.
• Work together with Product Owners, CX & Design community, and Retail banking units in CEE markets to craft exceptionally good services.
• You master gathering and using customer insights, frame service challenges, articulate opportunities, create concepts and lead the design of new services from initial brief to delivery.
• Scope, plan and grow service design efforts with our service design community.
• Travel within RBI Group’s Central & Eastern European countries, and ready to handle projects across all lifecycle stages.
• Responsibilities include working on end-customer facing projects and nurturing the growing service design community across CEE from Vienna’s CX & Design team

Your core competencies

• Extensive work experience (5+ years) in service design or a mix of service, UX, and research design.
• University degree in design, social sciences, psychology, or computer science.
• Demonstrated proficiency in service design practice, ideally certified in human-centred design, design thinking, service design.
• You are fluent with using customer insights, running contextual research, mapping customer journeys, leading ideation workshops, prototyping and blueprinting.
• You have a portfolio of projects which shows you designed practical, functional, desirable services by integrating customer, business and technology perspectives to solve real customers’ problems.
• You are fluent in English to moderate and facilitate interviews and work shops.
• You are skilled in Miro, Figma and / or any customer journey mapping software to design experiences in a human-centred, iterative way.