Service Designer

About this opportunity

Reporting to our Team Manager, Master Timetable you will be a passionate about ensuring the safe, reliable and punctual delivery of tram services across our Melbourne network. As Senior Service Designer you will be:

• Designing new or modifying existing tram timetables, including Journey Time analysis, in accordance with DoT (Department of Transport) specifications
• Ensure safe, efficient, accurate and cost-effective scheduling of the network (vehicle schedules, crew schedules and rosters) in accordance with Yarra Trams systems, processes, obligations and constraints
• Assisting with delivering the Master Timetables as outlined in the Yarra Trams business plan and the franchise agreement
• Undertaking ad’hoc and systemic analysis and reporting to meet the needs of Yarra Trams and DoT
• Providing technical expertise and recommendations for the continuous improvement of the planning of the network

About you

Ideally you will have:

• Relevant Tertiary qualifications and/or
• Strong operational understanding of public transport systems
• Demonstrated knowledge of rostering and scheduling systems (e.g. Hastus) and their operating environment
• Ability to interpret Franchise Agreements, Enterprise Agreements and an understanding of industrial relations
• Knowledge of the design features of the tram network
• Knowledge of OHS legislation and application to the design of timetables, shifts and rosters
• Strong analytical, visualization and conceptualization skills
• Strong attention to detail and accuracy; with the ability to work methodically or with flexibility
• Good written and verbal communications skills
• Good planning, organisation, problem solving and prioritisation skills
• Ability to promote ideas or solutions to network issues or constraints to management
• Ability to work under pressure and achieve operational services timeframes