Senior Service Designer

About you

We are looking for 2 x Senior Service Designers for our Prevention & Service to Injured Worker Portfolios.

This opportunity will suit an experienced Service Designer who has a passion for advocating Design Methodologies throughout our business & are wanting to take the next step in your career.  You will have extensive facilitation and artefact creation experience with a focus on strategic design projects. You will also have a focus on formative and evaluative design research. Working from and ensuring community insight is utilised and has impact on the outcomes we deliver.

Senior Service Designers ensure the smooth coordination and delivery of design projects, ensuring that outcomes are delivered on time. They provide design leadership across multidisciplinary teams and within the design practice to ensure delivery of high-quality work. Senior Service Designers work closely with the business in its most ambiguous spaces, creating clarity through articulating and defining where to add value then informing what solutions could realise that value.

Skills & Experience

• Ability to think creatively, and develop new and innovative ways of approaching problems/opportunities and engaging with various audiences
• Proven ability to work with clients and to leverage design methodologies to understand their needs and wants
• Proven ability to experiment by leveraging concept testing tools and techniques to iterate potential solutions
• Proven ability to manage projects with a high level of ambiguity and to support design and product teams through ambiguity to deliver positive outcomes
• Demonstrated experience in coaching, mentoring, and upskilling people in service design and agile methods and an ability to encourage and support new ways of working
• Ability to work with all levels of our organisation from the CEO and senior leadership teams to new graduates and junior staff members
• A nuance for working in an embedded product team within traditional government structure, having to maintain a design mindset and process alongside working with a variety of different people

Qualifications

• Tertiary Degree in either Design, Business, Human Sciences, Engineering or other relevant field

Key accountabilities will include:

• Lead and oversee delivery of numerous design initiatives at any given time, developing a deep understanding of project plans, intended strategic outcomes and key deliverables, effectively collaborating with senior stakeholders and clarifying assumptions.
• Provide technical leadership and guidance across a number of deliverables and undertake regular meetings with stakeholder with regards to deliverables, expectations, and potential risks and issues.
• Provide design leadership as part of a multidisciplinary project team, coordinating Designers and Associate Designers to deliver consistent design methodologies across projects that are of high quality and within agreed timeframes
• Develop and oversee engagement approaches, guiding and leading the design and facilitation of workshops with Designers and Associate Designers, including the creation of artefacts that capture complex systems and represent research results.