Service Designer

About Prime Motive

Prime Motive is a design strategy and experience innovation company. We partner with some of Australia’s leading industries and fields such as Fintech, Education, NonProfits, Government and more to reframe, challenge spaces and help them build stronger relationships between their organisations; and the people and communities they serve.

Role overview

We are looking for a Service Designer to join our growing Strategic and Experience Design practice. This is a great opportunity for someone who will take a holistic approach to service design, using design thinking frameworks and human-centred design principles to find creative solutions to real business problems for our clients.

You will work collaboratively with Prime Motive’s strategists, technologists and other designers and will have the opportunity to help shape our multidisciplinary practice.

The role is full time and our company is based in Melbourne, however we are a remote friendly crew who come together on the occasion to collaborate, socialise, conduct client workshops and meetings from a central location.

Key responsibilities

• To apply a diverse range of Service Design methods, frameworks and artefacts and understand when these tools will be useful within the project lifecycle, such as value propositions, journey mapping, blueprinting, testing and report writing.
• Facilitate workshops and participatory research activities to help client teams explore problem/solution spaces using convergent thinking.
• Conduct a range of research activities with customers and stakeholders including qualitative, quantitative, generative and evaluative studies, and understanding how to convert insights into actionable design.
• Create and communicate real business opportunities for our clients, define both customer and business needs and showing a way forward for their service(s).
• Articulate the benefits of design approaches and build strong relationships with both internal and external stakeholders.
• Contribute to Prime Motive’s company and design culture by sharing your experience and knowledge at social and design events, conversations and working on strategic projects.

About you

• A skilled service designer with 1-2 years of professional experience (preferred).
• An excellent portfolio of projects showcasing application of common Service Design methods to real life projects, highlighting customer and business outcomes.
• You have previously worked either within an agency or consultancy where you have needed to collaborate with both internal and external stakeholders.
• You have experience coordinating and running effective design research projects using applying qualitative and quantitative methods to arrive at succinct insights and recommendations.
• You are an engaging communicator of your research, design process and decisions leveraging visual thinking and presentation skills across visual, written and verbal formats in person or online.
• Confident flex your design and research skills on tools such as Miro, Figma, Optimal Workshop, Askable or equivalent.
• You are passionate about design best practices, such as accessibility, inclusion, participatory and citizen led design.
• You have a positive, growth mindset who can see challenges as opportunities.
• You want to actively contribute to helping grow a successful multidisciplinary design practice.