Service Designer

We have a 12-month fixed term opportunity to join our CX Strategy and Delivery team.

As a Service Designer, you will be responsible for designing and improving the customer experience across our various life insurance journeys, products, and touchpoints. This is a key role that will require a deep understanding of customer needs, business objectives, and industry trends, as well as the ability to collaborate effectively with cross-functional teams.

You’ll have impact by leveraging your talent and experience to create transformational engagement and retention initiatives that helps differentiate us from the competition. You will have a strong focus on delivering easy, relevant, and intuitive experiences for our customers and partners.

In addition to the design elements of this role, you will also lead the delivery and execution of key experience initiatives in line with HCD methodologies.

About You

You are an experienced Service Designer or CX Generalist with 3 to 5 years’ experience and have focused on designing on customer-centric solutions.

Proven experience mapping journeys, developing service blueprints, and delivering improvements that meet customer needs and business goals.

Demonstrated experience conducting user research, creating customer journey maps, and using data to inform design decisions.

Your excellent communication, collaboration, and project management skills will see you succeed in this role.

Why Choose Us?

At MLC Life Insurance, you will have the opportunity to:

• enjoy flexible, hybrid work options and an inclusive environment where everyone is respected and valued for who they are and their unique contribution
• embrace a culture of customer centricity and an ambition to be Australia’s leading, most trusted Life Insurer
• access a range of benefits including competitive salary, lifestyle leave, two days volunteer leave every year, recognition of service milestones; and
• wellness and lifestyle offerings including access to Uprise – our Digital Wellbeing Program, as well as discounts on a variety of lifestyle and entertainment products and services.

Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidate’s employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.