Service Designer

The Role

Reporting to the Manager, CX Strategy & Delivery, the Service Designer is a 12-month fixed term, newly created opportunity. This role will be responsible for designing and improving the customer experience across our various life insurance services, products, and touchpoints.

This is a key role that will require a deep understanding of customer needs, business objectives, and industry trends, as well as the ability to collaborate effectively with cross-functional teams.

You will have impact by leveraging your talent and experience to create transformational engagement and retention initiatives that helps differentiate us from the competition. You will also have a strong focus on delivering easy, relevant and intuitive experiences for our customers and partners.

About You

You are an experienced Service Designer with 3-5 years’ experience and have focused on designing customer-centric solutions.

You have obtained a bachelor’s degree in design, human-centered design, service design, or a related field.

Proven strong portfolio that demonstrates experience designing services and products that meet customer needs and business goals.

Demonstrated experience conducting user research, creating customer journey maps, and using data to inform design decisions.

Your excellent communic