Service Designer

As a Service Designer you will be a part of Kmart’s newly created Innovation Squad, that will lead the development of new initiatives by building and creating ‘first of their kind’ technology in retail. This team will transform the way Kmart interacts with their customers in the future through the digitalization of stores.

What you’ll be doing 

As a Service Designer you’ll

• Work cross functionally on projects directly related to improving how our stores operate
• Identify customer pain points and develop appropriate exploration process to create solutions
• Be responsible for the design, implementation or delivery of processes and programs
• Analysing potential project areas, testing new ideas and creating a solution
• Lead design and customer research actives to understand and communicate insights
• Build and maintain excellent working relationships across a range of stakeholders
• Have a pro-active approach to exploring new technologies that can be used during innovation projects

To be successful in this role you’ll have:

• Experience working collaboratively with partners and cross-functional team members
• Participation in design-led innovation projects using human centred design or design thinking methodology
• Demonstrated expertise in developing new products and/or services
• Demonstrated experience in applying design research methods and translating insights into opportunities for innovation
• Experience working in physical and digital project environments
• Ability to explore and implement emerging technologies into the projects
• Familiarity with Figma, Mirror or similar tools
• A background in Retail or similar domains is desirable

Benefits we’ll offer you:

• Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy, spending 60% of your week in our National Office
• A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks
• A free OnePass membership offering free delivery across Kmart, Target & Catch on eligible products
• Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!
• We want you to feel rewarded for your commitment and hard work that’s why everyone gets the opportunity to participate in a bonus program
• Free onsite parking when you’re required to come into the office
• We offer inclusive parental leave and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances
• A dynamic learning and support program
• Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor
• In-house café that serves breakfast, lunch and includes a collaborative space to work in
• A reflection room that can be used for prayer, meditation, or time for you
• A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes
• Regular product sample sales with loads of discounted items to purchase
• Wesfarmers is Kmart’s parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement
• Great career opportunities across the broader Wesfarmers Group