Senior Service Designer
Telecom Argentina
Who We Are
We are Telecom Argentina, a leading digital services, telecommunications, and entertainment company in the region. We are evolving to become an agile, diverse, and sustainable tech company. We trust and believe in people as a key differentiator in delivering value to our customers. We are driven by the purpose of empowering the digital lives of our customers and society as a whole.
At Personal Pay, we are looking for a Senior Service Designer with experience in the design and orchestration of digital and physical services, who can connect the user experience with internal business processes. Their mission will be to help us design and evolve our financial services with an end-to-end perspective, ensuring consistency, scalability, and value for both customers and the business.
We are looking for protagonists who are willing to:
✔️Design and optimize E2E multi-channel journeys that connect our digital and physical assets, ensuring a seamless experience across all assets in the Fintech and Telecom ecosystem.
✔️Map, document and improve processes related to our financial services, identifying points of friction and opportunities for innovation.
✔️Build and maintain Service Blueprints, Customer Journeys, Ecosystem Maps and Stakeholder Maps to align teams and decisions.
✔️Apply strategic frameworks such as Business Model Canvas and Value Proposition Canvas in the design and evaluation of services.
✔️Collaborate closely with Product Owners, UX Designers, UX Researchers and Business Owners to define comprehensive experiences with a focus on the customer and the business.
✔️Work together with business, operations, marketing, technology and customer service areas to ensure the feasibility, scalability and consistency of services.
✔️Incorporate performance and satisfaction metrics (NPS, SUS, CES, conversion, churn) into your analysis for service design to evaluate impact and opportunities for improvement, always with an E2E focus.
✔️Facilitate collaborative workshops with stakeholders for the co-creation and prioritization of initiatives.
✔️Contribute to the service-centered design vision within our work processes, promoting practices and standards that consolidate the Service Design discipline as part of the work culture.
And they have these experiences and skills:
✔️Training in Service Design, Industrial Design, Experience Design, Administration, Engineering or related fields.
✔️Minimum of 6 years’ experience working in service design, digital products or innovation consulting.
✔️Proven experience in creating Service Blueprints, Customer Journeys, and service prototypes. (Required)
✔️Knowledge of Design Thinking, Human-Centered Design, Lean Service Design or similar methodologies.
✔️Experience working in fintech, telecommunications, or financial services contexts. (Desirable)
✔️Advanced handling of tools such as Miro, FigJam, Figma, Jira and Confluence.
✔️Skills for facilitating workshops and communicating with different areas of the business.
✔️Autonomy, systemic thinking, empathy and the ability to work collaboratively in agile environments.
Job Details
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