Service Designer

What does it mean to be a Service Designer at Naranja X?

He is responsible for helping create frictionless, consistent, and scalable experiences that address business goals and deliver real value to people.

It is by definition a strategic problem-solver, with a focus on considering multiple perspectives to arrive at the ideal solution, prioritizing three key pillars: people, processes and points of interaction in the customer journey.

This role is technology agnostic, so its scope encompasses physical and digital channels. His 360º vision is a fundamental part of the design with omnichannel in mind.

In addition, together with the Research and Measurement areas, it participates in the role of leading and promoting the vision of the experience to all stakeholders.

As a Service Designer your main challenges will be:

• Work together with the Business, Product and Technology areas to build products focused on user needs and business objectives.
• Collaborate with the entire UX team (Design, Content, Measurements, Research and Ops) in understanding the problem and building the solution.
• Have a holistic view without losing sight of the small details.
• Maintain cohesion between teams and ensure that the value to be delivered is aligned with the needs of people.
• Involve all the actors involved in the design process to co-create comprehensive solutions.
• Design and align internal processes to directly improve the experience of employees and indirectly that of customers.
• Translate the problems of each expert in the organization into a single common language.
• Provide insights that help decision making.
• Accompany in stages of discovery and co-creation through workshops.
• Understand how services, and their parts, need to function within a larger system and organizational context.
• Design memorable experiences that have an impact on people’s lives.

We are looking for designers with:

• Theoretical and practical basis in service design.
• Knowledge of the use and application of different service design techniques such as customer journey maps, system thinking, service blueprint, people, experience map, etc.
• A strong understanding of user-centered design.
• Good communication, facilitation and relationship skills.
• Knowledge of different research, ideation and prototyping techniques.
• Experience building, presenting proposals and work plans according to the needs of the stakeholders.