Service Designer

We want to scale this experience to another 5 million people who today choose different products or services from our ecosystem: an account paid in pesos, transfers, payment of services, collection solutions, credit cards, prepaid card, loans, insurance, e- commerce, travel, promotions and recharges.

Our cutting-edge technological stack allows us to develop digital solutions from scratch, in diverse teams and with methodologies from the world’s No. 1 companies.

We want to add people to our teams who are passionate about technology and innovation. We target people with a great desire to contribute new ideas, with a great analytical outlook, who feel comfortable in a dynamic and growing environment! You add up?

Your main challenges will be:

• Position yourself as a strategic problem-solver, taking into account multiple perspectives, objectives and needs to reach the ideal solution.
• Worrying about understanding the people you design for and making design decisions based on their needs.
• Take a holistic view of the experience to understand the big picture while showing excellent attention to small details.
• Contemplate all the actors involved in the investigation and the points of contact that emerge over time.
• Collect data and insights that give shape and support to experience decisions, through research.
• Analyze and synthesize data collected in different mapping techniques such as customer journey maps, service blueprint, experience map, stakeholder map and empathy map.
• Lead discovery and co-creation stages through workshops.
• Generate prototypes iteratively at different stages of the process.
• Analyze and devise different scenarios, as well as their implications, to propose a range of solutions aligned to the client’s needs and project objectives.
• Make the project strategy and efforts always aligned with a value proposition for the user.
• Establish a Service Design Thinking methodology to address the design of services.
• Generate and / or improve the guidelines and guides for each service contact point.
• Design memorable experiences that have an impact on people’s lives.

Its main challenge is to understand and design the contact points of an experience, both online and offline, involving all the actors involved in the process to co-create comprehensive solutions.

The Service Designer’s role is technology agnostic, so its scope encompasses both digital and physical channels.

He is responsible for creating a frictionless, omnichannel, consistent, scalable, and enjoyable experience that addresses business goals and delivers real value to internal user and customer.

He must accompany the Product Designer involved within each point of contact. It contributes to decision making by advocating for the customer experience and providing an innovative and comprehensive perspective.

Its focus is aimed at designing and aligning internal processes to directly improve the experience of employees (backstage) and indirectly that of customers (frontstage).

It focuses on translating the problems of each expert in the organization into a single language. In addition, it has to generate spaces for co-creation with areas involved.

It is by definition a problem solver with strong mapping knowledge. He has skills in three main areas: research, creation and evaluation.

We are looking for someone with experience in:

• Experience managing Multichannel, Omnichannel and Cross Channel strategies.
• Excellent communication and facilitation.
• Thorough knowledge of the use and application of different service design techniques such as value propositions, user journey, blueprints, testing, user personas, etc.
• Know different research, ideation and prototyping techniques.
• Constant updating in techniques and trends in the field, capable of sharing knowledge with colleagues and stakeholders.
• Experience building, presenting proposals and work plans according to the needs of the stakeholders.
• Experience managing technologies for creating reports and reports.
• Experience in Customer Experience Analytics.
• Experience in Agile Methodologies.
• Have a strong understanding of user-centered design.

We tell you some of our benefits:

• We provide you with Premium prepaid coverage for you and your family, at no cost and with access to special benefits and discounts.
• Because we take care of your finances and your purchasing power, we have quarterly salary adjustments and competitive performance bonuses.
• Equipment to set up your workspace at home and reimbursement of connection expenses.
• Flex benefits to balance your personal and work life and share your free hours with your family and friends!
• Softlanding for pregnant and non-pregnant and special licenses for childcare.
• Special budgets for your training and professional and personal development + access to different platforms and courses.
• Three weeks of vacation from the start.
• Special discounts in gyms.
• Because today the office is where you are: you can work remotely from anywhere in the country and up to a month from anywhere in the world.
• Healthy habits: we accompany you every day with snacks at home, active breaks and special workshops