Senior Service Designer

About the role
The purpose of this engagement is to provide senior level service design capability and additional delivery support across a suite of strategic initiatives and reform priorities.

The designer may support multiple concurrent projects depending on organisational priorities, sequencing and capability requirements over the engagement period.

We are looking for a designer to be embedded in our team. They will be part of our regular team meetings and will report to Georgia Chambers, Program Manager, Client Intake and Inclusion (CII) / Service Design and Innovation (SDI).

They will also need to scope, plan and run their projects autonomously, with support from Georgia and the other Service Designers.

This role is based at our Melbourne CBD office on Wurundjeri Country.

About you
We are looking for an experienced service designer who can:

• undertake service discovery and research activities.
• facilitate workshops and co design sessions.
• produce service design artefacts including service blueprints, ecosystem maps and journey maps.
• supporting the team with prioritisation and sequencing of reform opportunities, synthesise complex information and system interactions and support development of future state concepts and implementation approaches.
• contribute strategic advice and service design expertise across projects, support accessible, trauma informed and culturally responsive design approaches.
• collaborate closely with multidisciplinary teams and senior stakeholders.

Don’t meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If your CV doesn’t align perfectly with our job description, we strongly encourage you to apply. You may be just the right candidate.