You are an experienced service designer looking to further utilize your skills to contribute to the digital security of the Netherlands. You understand and see what the NCSC target audience needs. You come up with innovative ideas and are eager to contribute to the further professionalization of our services. You know how to choose the right method for the various CX issues surrounding cybersecurity and understand better than anyone why it is important to put the user at the center. With great enthusiasm, you guide cross-team CX projects to the right end result.
Furthermore, you have:
- Higher professional/university working and thinking level with relevant education (e.g. industrial design, strategic design, psychology or similar);
- Demonstrable work experience in a similar role (e.g. Service Designer, UX Designer, UX Researcher);
- Experience with improving service delivery through service design and design thinking methods (including creating customer journeys, service blueprints, and personas)
- Experience in gathering customer needs and feedback, such as: facilitating workshops, conducting interviews, designing surveys, and performing satisfaction measurements (NPS, CSAT);
- Strong communication and presentation skills, high enthusiasm, and a results-oriented attitude to independently guide CX processes in alignment with stakeholders;
- Experience with relevant tools within the field, such as Miro, Figma, Piwik, and TheyDo.
