Software Development
Senior Service Designer
Full Time
Scrumconnect Consulting
Role Summary
The Senior Service Designer will lead the design of end-to-end services for the Discovery and subsequent phases, working at the intersection of user needs, policy intent and technical constraints. Operating at SFIA Level 5, this role requires a practitioner who can own the service design process from discovery through to alpha, collaborating closely with user researchers, business analysts and technical architects to produce compelling, evidence-based service designs that work for all users.
Key Responsibilities
• Lead service design activities across the discovery, including mapping end-to-end service journeys for building control authority teams and installers
• Facilitate[5.1] co-design workshops with users, policy teams and technical stakeholders to develop service concepts
• Produce high-quality service design artefacts including service blueprints, user journey maps, ecosystem maps and experience maps
• Work closely with user researchers to ensure service designs are grounded in user evidence and tested with real users
• Define and articulate the ‘to-be’ service vision, identifying opportunities to improve the user experience of the SCS-N system
• Translate complex policy and regulatory requirements into clear, usable service designs
• Identify and document service-level pain points, dependencies and constraints that should inform the design of the new system
• Present service design outputs to senior stakeholders at BSR and MHCLG, making the case for user-centred design approaches
• Contribute to the GDS service assessment process, ensuring designs meet the Service Standard
• Mentor and support junior designers within the team[6.1]
Essential Skills & Experience
• Significant experience as a Service Designer in UK public sector or government digital delivery
• Strong portfolio demonstrating end-to-end service design across complex, multi-channel services
• Proficiency in service design tools including Miro, FigJam, Figma or equivalent
• Experience producing service blueprints, ecosystem maps, user journey maps and interaction models
• Ability to facilitate co-design workshops with diverse stakeholders
• Strong understanding of the GDS Service Standard and the Design phase expectations
• Experience working in multidisciplinary Agile teams alongside researchers, product managers and engineers
• SFIA Level 5 competencies as defined in the SFIA framework
Desirable Skills & Experience
• Experience designing services in a regulatory, local government or building control context
• Knowledge of accessibility standards (WCAG 2.2) and inclusive design principles
• Experience of GDS service assessments (alpha, beta and live)
• Understanding of policy design and the relationship between policy intent and service delivery
SFIA Level 5 Behaviours Expected
At SFIA Level 5 (Ensure, Advise), the successful candidate will demonstrate the following core behaviours:
• Takes ownership of service design outputs and is accountable for their quality and fitness for purpose
• Advises senior stakeholders on service design strategy and approach
• Works autonomously, self-directing research and design activities within the broader programme
• Influences the design direction of significant and complex digital services
• Actively builds design capability within the team and wider organisation
Location
Job, France
Type
Full Time
Industry
Software Development
Job Details
Date Posted
21/08/2026
Status
Active
Location
Job, France
Industry
Software Development
Type
Full Time
Position
Senior
Job Expiry
October 20, 2026
Salary
unspecified
More jobs at Scrumconnect Consulting
Service Designer
Scrumconnect Consulting
London, United Kingdom
Software Development
3 months ago
Service Designer
Scrumconnect Consulting
Job, France
Software Development
10 months ago
More jobs in France
Service Designer
Schneider Electric
Grenoble, France
Machinery
2 months ago
Service Designer
NEXTON
Paris, France
Agency / Consultancy
3 months ago
Senior Service/CX designer
Deloitte
Île-de-France, France
Agency / Consultancy
3 months ago
Report this Job Listing
Proud Partners
We can help you attract the best service design talent and grow your brand. Partner with us.
Don’t miss important updates.
Join our email list to stay updated on new jobs, resources, events, and more to help you with your career
We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
