Senior Service/UX Designer

Note on Assignment Type

This position is provisionally Hybrid, requiring 7.25 hours per calendar day between 8:00 AM and 5:00 PM, Monday to Friday (excluding breaks). Conditions may change based on organizational requirements and at the discretion of the Hiring Manager.

Key Responsibilities

• Lead human-centred design activities across ASHC digital services.
• Plan and conduct user research, interviews, workshops, usability testing, and discovery activities.
• Develop journey maps, service blueprints, and future-state service models.
• Create UX deliverables including information architecture, user flows, wireframes, and prototypes.
• Design accessible, responsive user interfaces for web and enterprise platforms.
• Develop and maintain enterprise design systems and design standards.
• Apply WCAG 2.2 AA accessibility standards throughout the design lifecycle.
• Collaborate with Product Managers, Business Analysts, Developers, Architects, and QA teams.
• Facilitate workshops, design thinking sessions, and stakeholder engagements.
• Support developer handoff, design QA, and validation activities.
• Measure user outcomes and drive continuous service improvement.

Mandatory Requirements / Job Specs

Experience

• Minimum 10 years of progressive UX, UI, and Service Design experience in complex enterprise environments.
• Minimum 5 years supporting digital transformation initiatives within government, public sector, crown corporations, or comparable environments.

Education

• Post-secondary diploma or degree in:
• Interaction Design
• Human Computer Interaction (HCI)
• Product Design
• User Experience Design
• Industrial Design
• Graphic Design
• Computer Science
• Related discipline

Required Skills

• Human-Centred Design (HCD) methodologies.
• Design Thinking.
• User research and usability testing.
• Service design and service blueprinting.
• Persona development and journey mapping.
• Information architecture.
• User flows, wireframes, and interactive prototypes.
• Enterprise digital platform design.
• Enterprise design systems and component libraries.
• Accessibility compliance (WCAG 2.2 AA).
• Agile delivery methodologies.
• Stakeholder engagement and workshop facilitation.
• Design QA and developer collaboration.

Tools

Experience with:

• Figma
• Miro
• FigJam
• Jira
• Confluence

Proposal Response Must Address

1. Human-Centred Service Design & User Research Experience
2. UX/UI Design, Enterprise Design Systems & Accessibility Experience
3. Digital Service Delivery & Product Design Experience
4. Agile Delivery, Facilitation & Design Leadership Experience