Senior Service Designer

In this role, you’ll:

•Support the delivery of service design initiatives that contribute to customer focused, multi modal transport experiences.

• Assist in end to end service design activities including research, ideation, prototyping, testing and implementation.

•Collaborate within multidisciplinary teams to foster creativity, innovation and continuous improvement.

•Engage with internal and external stakeholders to help build strong partnerships across business units, agencies, industry and community groups.

• Apply evidence based design by supporting research, data analysis and the use of customer insights.

•Support the development and application of frameworks, guidelines and tools for consistent and scalable service design.

•Contribute to project coordination including tracking progress, monitoring risks, supporting resource allocation and preparing documentation.

•Promote inclusive and equitable design principles to support the needs of diverse customer groups.

For more information on this position and business unit, view the role description and information pack

About you

•Experienced in supporting or delivering service design initiatives in large or complex organisations.

•Proficient in human centred design methods including journey mapping, research synthesis, ideation, prototyping and testing.

•Strong analytical and problem solving skills with the ability to translate insights into clear design recommendations.

•Effective communicator able to work confidently across multidisciplinary and cross agency teams.

•Skilled in applying inclusive and accessible design principles in practical settings.

•Organised, with the ability to manage multiple priorities while maintaining attention to detail.

•Experienced in applying service design frameworks, tools and methodologies to deliver high quality outcomes.

•Familiarity with transport, infrastructure or public sector environments is desirable.

• Holds tertiary qualifications in design or equivalent professional experience.