Lead Service Designer

The service design team at PPL is seeking a strategic design lead to work closely with the service design and product teams to unite our internal and external products and services into continuous, thoughtful, and focused customer journeys. This person is a strategic partner to the Service Design Manager and Content Design Lead and will initially work together to build out the Service Design practice. They’ll ultimately support service design for our customer and employee experiences across our multiple operating companies.

About You

• You are a seasoned user experience or service designer who excels at the process, strategy, user-flow, and blueprint side of experience design.
• You are from all sides before, during and sometimes after solutioning. You are comfortable pushing past initial work requests to dig deeper and learn more to maximize design efforts.
• Your early iterations are rough and rapid, but you can also refine and deliver polished artifacts once all corners of a problem are understood.
• and understand how these worlds meet in the middle to deliver unified, delightful end-user experiences.
• You thrive in a creative and collaborative environment and bring a yes, and… attitude to workshops, brainstorming sessions and group design activities.
• You can articulate your design choices with creativity and clarity and welcome constructive feedback and you are comfortable if not everyone agrees with your design decisions and are excited to work together to align on optimal solutions.
• You value and appreciate diversity and inclusion and look for ways to incorporate these values in our work, processes, and interactions.