Principal Service Designer

Who You’ll Work With

At Slalom we solve our client’s challenges by creating experience strategies, products, and operating model solutions for clients who are ready to accelerate growth and strategic transformation. We’re passionate about innovative customer experiences, compelled by their potential as we help create the digital products, experiences, and experience-driven organizations that enable true change. We’re thrilled by the opportunity to build the future we want to see, with anyone willing to join us.

Slalom Customer Experience team is a group of diverse individuals who happen to be world-class multidisciplinary designers and strategists. Together, we operate with a shared passion for designing and building experience solutions with great clients.

What You’ll Do

You bring deep product/service design expertise to help clients make sense of ambiguity, align on the right problems, and deliver human-centered solutions that work across systems, touch points, and operations. As a leader in the Customer Experience capability, you will be expected to:

You possess the level of product design expertise needed to solve complex problems and excel in leading larger and more challenging engagements, including multiple work-streams and delivery teams. As a leader for not only the discipline of product design, but the Customer Experience capability, you will be expected to:

·      Work alongside account teams and other capabilities to sell transformational customer experience solutions at our clients by telling compelling stories and demonstrating the value of our work

·      Establish lasting, trusted, relationships with clients

·      Advocate for direct reports throughout their project alignment and professional development while helping them grow their career.

·      Co-lead customer experience projects and workstreams, alongside other capability leaders.

·      Empower our team to deliver high-quality solutions by enabling best in class skills and leveraging new technologies

·      Provide design expertise in new project pursuits alongside a skilled pursuit team.

·      Advance our craft by developing and sharing materials and thought leadership with other builders.

What You’ll Bring

Principals in Customer Experience bring not only an expert level of design thinking and leadership, but also a keen sense for the needs of team members and project stakeholders. You actively put the needs of others ahead of your own as you build on your capacity as a servant people leader. You have a proven track record of defining, designing, and delivering complex, large-scale modern strategies, products, and organizations with multiple teams.

In addition, you’ll leverage your experience in project proposals, contract creation, and business operations. You’ll bring your passion for designing product and experience solutions with state-of-the-art techniques and technologies to tackle challenging situations and solve complex problems. Showing your ability to mentor others and engage with clients across all levels will be your path to success in leading teams at Slalom and driving maximum value for our customers.

• 10+ years of experience in delivering digital product experiences as a product designer
• 5+ years managing and mentoring others, and/or leading cross-functional teams with a direct leadership accountability.
• Expertise in facilitating workshops, fostering collaboration, and aligning teams around a shared vision.
• Exceptional storytelling skills to translate complex ideas into compelling narratives.
• Relationship-building expertise, fostering trust and collaboration across clients and teams.
• Proactive, entrepreneurial spirit and passion for solving ambiguous problems with clarity and creativity.
• Empathy for customers and colleagues, with a focus on creating meaningful connections.
• Proven adaptation to new ideas, tools, and methods that drive innovation and value.
• Expert-level proficiency with common design and business software, as well as data visualization methods to support storytelling.
• A highly desirable candidate will have practioner and/or leadership experience in both B2B and B2C businesses as well as experience in two or more of the following industries: Financial Services, Manufacturing, Public Sector, Retail, Travel & Hospitality, Healthcare & Life Sciences.
• A strong portfolio demonstrating breadth, creativity, process and innovation in related fields is required