Senior Service Designer

At Mibanco, the microfinance bank of the Credicorp Group, we are seeking a passionate, analytical individual with big ideas to make an impact on the lives of micro and small entrepreneurs in the country by joining our team as: Senior Service Designer.

Main Responsibilities

• Conduct diagnostics to generate new business opportunities or improve the experience of existing businesses.
• Identify tactical and strategic opportunities related to assigned projects, creating a memorable value proposition and a consistent end-to-end experience.
• Translate and deliver proposals and services according to the assignment: business challenge, target audience profile, diagnosis, insights, design principles, opportunity areas, value proposition, and business model.
• Identify and support opportunities for synergy and efficiency within assigned projects, as well as with other areas, systems, or processes of the bank and the Credicorp Group.
• Influence business decision-making based on customer needs, value proposition, and business model through collaboration with multifunctional teams and C-level executives.

Candidate Profile

• Degree in Industrial Design, UX Design, Psychology, Anthropology, Sociology, Industrial Engineering, Business Engineering, Administration, Communication, Marketing, or related fields.
• 4–6 years of experience as a Service Designer.
• Demonstrated experience in designing user experiences, focusing on Journeys and Service Blueprints.
• Experience leading service design projects, with the ability to work independently and manage multiple projects simultaneously.
• Experience in generating business models (desirable).
• Qualitative Research – Intermediate: Prior knowledge and experience executing and analyzing qualitative research inputs (in-depth interviews, guerrilla testing, field observation, diaries, etc.).
• Quantitative Research – Basic/Intermediate: Prior knowledge and experience designing, executing, and/or monitoring quantitative projects, analyzing results, incorporating them into broader analysis, and conducting or requesting additional data cross-checks as needed; validated experience with PL/SQL.
• Service Design – Intermediate/Advanced: Ability to take a systemic view of problems and opportunities. Must understand and create service blueprints, user personas, and ecosystems.
• Behavioral Design – Basic/Intermediate: Prior knowledge and experience applying behavioral design, understanding how incentives and barriers affect behavior.
• Storytelling: Experience creating high-impact, clear, and actionable presentations, successfully presenting to diverse audiences (including C-level and other stakeholders).
• Sustainability & Accessibility – Basic: Knowledge of environmental/ecological impact, responsible and efficient practices, and inclusive design to ensure products and services are accessible.
• Tools: Figma (Basic), Miro/Mural/FigJam, Microsoft Office (Word, Excel, PowerPoint – Intermediate/Advanced).
• Desirable tools: AI, SQL, Maze, Optimal Workshop.
• Desirable English level B1/B2 – Intermediate written and spoken (for training).