Senior Service Designer

Responsibilities and duties

What is our Payments team?

Bradesco Payments offers integrated payment and collection solutions for corporate clients. We love overcoming challenges, and here you’ll have the space to showcase your talent! We are looking for professionals who enjoy interacting in a fully collaborative, flexible, dynamic, and rapidly growing environment.

Work model : Hybrid – 3x In-person

Unit:  Osasco – SP

What will your day-to-day life be like?

As a Senior Service Designer, you will manage the Open Cash Hub and your main activities will be: 

•        Map and evolve complete B2B journeys (as-is and to-be), including pre-sales, sales, and post-sales.

•        Build and evolve Service Blueprints connecting frontstage, backstage, and systems

•        Identify friction points and drop-off points along the journey, proposing adoption-oriented improvements.

•        Structure and optimize onboarding flows and time-to-first-value (TTFV)

•        Conduct user and business research (qualitative and quantitative) and transform insights into actionable solutions.

•        Facilitate discovery, co-creation, and stakeholder alignment workshops

•        Redesign processes to improve operational efficiency and customer experience.

•        Support squads in implementing customer-centric solutions

Requirements and Qualifications

What do you need to have or know?

•        Solid experience in Service Design, Customer Experience, or Product in a B2B context. 

•        Experience designing complex, multi-stakeholder journeys 

•        Proficiency in tools and methods such as: Customer Journey Mapping, Service Blueprint, Design Thinking / Double Diamond 

•        Experience with onboarding and activating B2B clients 

•        Knowledge of process and operations modeling 

•        Analytical skills for interpreting funnel and adoption metrics 

It will be a plus if you have:

•        Experience with B2B SaaS products, platforms, or digital ecosystems.

•        Experience with embedded journeys (e.g., products within ERPs or partner systems)

•        Knowledge of Growth strategies (AARRR, Product-Led Growth)

•        Experience in regulated environments or with multiple integrations