Service Designer

What you’ll do:

You will drive transformation by applying human-centered design to understand customer experiences, identify key problems, and shape a clear vision for improvement. You will work across stakeholder initiatives while proactively identifying opportunities and mobilizing teams to deliver meaningful change.

• Develop and maintain the end‑to‑end Customer Journey vision.
• Lead and execute Service Design projects with structure and momentum.
• Create strong visualizations that foster alignment and enable decisions.
• Analyze customer data to generate insights and help shape customer journey improvements using market best practices and new concepts.
• Act as a key advocate for customer experience and Service Design, driving a customer-centric culture and embedding insights across the organization.

What will help you thrive in this role:

The suitable candidate is proactive, solution-oriented and driven professional who believes customer experience can always be improved. You are a strategic thinker who can move between the big picture and details, combine digital and AI literacy with a human-centered approach, and confidently turn ideas into action.

• Formal education in design or a related field.
• 3+ years of hands-on service/UX design experience, preferably from a big, international organization.
• Experience working in an NPS-driven environment.
• Solid project management skills.
• Strong data analytics skills.
• Fluency in both Swedish and English language (written and spoken).
• Experience with tools such as Figma, Miro or similar.