Lead Service Designer

Job overview

We have an exciting opportunity for an experienced Lead Service Designer to join us on a 12 month fixed term/Secondment for Maternity Cover,  within the Identity and Access Management portfolio.

Our work has a direct impact on millions of patients’ lives, helping them access essential services needed to support them to get appropriate care as quickly as possible. We have a direct impact on health professionals across the NHS providing them with essential tools and services to reduce the burden and enable them to spend more time treating people.

Identity and Access Management (IAM) provides secure, convenient and reliable access to patient data for over 1 million health and social care workers via the Care Identity Service.

As well as critical national authentication platforms, IAM is responsible for a number of supporting products and services designed to streamline health and social care workers’ access to these authentication platforms and provide a range of solutions in support of identity verification, identity management and authentication.

You will be a key member of a multidisciplinary team, as well as becoming part of an active and supportive design community of practice, collaborating across the organisation, to ensure new and existing services are user-centred, provide outstanding experiences and work for the whole population. You will have the opportunity to analyse and rethink the delivery of health and care services and improve delivery at national scale.

Main duties of the job

• User-centred service design leadership, collaborating with product management to define a vision for services, and share it in a way others can understand across multiple products in your portfolio.
• Collaborating with user researchers to ensure the needs of users, and organisational objectives are met
• Using research evidence, design knowledge, and negotiation with senior stakeholders to improve health outcomes for the public or health professionals
• Working with multi-disciplinary teams so they understand the role and purpose of service design, user-centred design, and how these help to meet the organisational goals
• Ensuring our products and services are inclusive, accessible, and equitable
• Leading, coaching, and line-managing user-centred design professionals in your portfolio area, including service designers, interaction designers, content designers and user researchers